FAQs

Q?

Do you export commercially?

A.

Q? Do you export commercially? ExW, FOB, CNF or CIF?
A. Yes, we do. We normally export by ExW and FOB but no CNF. To export by CIF, you need to deal business with us by CIF more than 6 times before.

We are professional at import-export commercially. The founder of the company has been in import-export and logistic field for almost 10 years. So, you can be confident about how we work on it for you.

Q?

What is the MOQ of each product?

A.

Q? What is the MOQ of each product?
A. Actually, there is no MOQ of our product. We sell all products by bulk and retail. But the price of small quantity would be higher depending on the amount of your order. Please send us your inquiry so we would calculate the price for you.

 

Q?

Why does roasted coffee need one-way valve?

A.

Q? Why does roasted coffee need one-way valve? What would happen without it?
A. Because of the released gas after roasting coffee. There would be CO2 gas which is coffee is supposed to release. It is about 10L of CO2 a kg of roasted coffee. Without it, if fresh roasted coffee is immediately packed would explode the bag in case there is no a one-way valve. Some roasters would use a needle to make a tiny hole of the coffee bag for letting the gas out but this would cause another problem, that is the oxidation process would occur. If roasted coffee is oxidised, then the taste of coffee would go wrong and not the same.

"One-way coffee valves's job is letting CO2 out and prevent oxygen to get in the bag so that the coffee would remain tasty always."

Q?

How do you delivery if I order only small amounts of your products?

A.

Q? How do you delivery if I order only small amounts of your products?
A. We delivery nationwide and worldwide via EMS, DHL, FedEx as a door to door service.

We sometimes delivery products by airplane in case you are very in hurry and able to pick it up at the airport ( by this way, there is an additional service charge for USD10)

Remark*Any product liquid is prohibited to post by all of the transportation method above.

Logistic CompaniesDelivery timeWebsite
EMS 2-4 weeks www.thailandpost.co.th 
Courier/Air freight  2-5 days http://www.citylink.co.th:8900/newcitylink/  
Sea Freight  2-4 weeks  http://www.pilotlogistics.net/ 
DHL  2-3 days  http://www.dhl.co.th/th.html 
FedEx  2-3 days  http://www.fedex.com/th/ 
Domestic Express by Nimseseng Transport  1 day http://www.nimtransport.com/web/  

Q?

I am from the US. Could you please help me about import-export documents?

A.

Q? I am from the US. Could you please help me about import-export documents?
A. For export documents which we are in charge of, we would do everything for you. For import documents, we would help about FDA document and some documents that you need help. We would do our best to help you to export. You just need to have a company profile set up in your country. There are Thai commercial embassadors in many countries of every continents to help exporting companies. In case of hestitating, please contact us.

Q?

Can I visit your papaya and roselle field?

A.

Q? Can I visit your papaya and roselle field?
A. Of course you can. We start improving soil by Jan 19th, 2015 for 2 months and there would have fruit for us after 8 months. You can come and visit how we work on it and our water drip irrigation system. For roselle field, you can visit during the rainy season only ( August - November). This is because roselle is a type of herb that give flowers during these months only. We can't grow them in other months.